Frequently Asked Questions (FAQ)
Frequently Asked Questions
🌿 About Our Products
Are your products authentic?
Yes. We strive to offer genuine Ayurvedic, natural, devotional, and wellness products sourced from trusted suppliers and manufacturers.
Are your products suitable for daily use?
Most products are intended for regular use. Please read the product description and usage instructions before use.
Do your products contain harmful chemicals?
We prioritize natural and traditional wellness products. Product ingredients are listed on individual product pages wherever applicable.
📦 Orders & Shipping
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery timelines may vary depending on your location.
How can I track my order?
Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp.
Do you ship across India?
Yes, we currently serve customers across India.
Do you offer Cash on Delivery (COD)?
COD availability depends on the delivery location and product category.
💳 Payments
Which payment methods do you accept?
We accept major debit cards, credit cards, UPI, net banking, and other payment methods available at checkout.
Is online payment secure?
Yes. All payments are processed through secure and trusted payment gateways.
↩️ Returns & Refunds
Can I return a product?
Please refer to our Refund & Return Policy page for complete details regarding returns, replacements, and refunds.
How long do refunds take?
Approved refunds are generally processed within a few business days depending on the payment method used.
📞 Support
How can I contact Trinetra Wellness?
You can reach us through WhatsApp, phone, email, or the Contact Us page on our website.
What are your customer support hours?
Our support team is available during standard business hours and will respond as quickly as possible.
🙏 Still Have Questions?
If you cannot find the answer you're looking for, please visit our Contact Us page or message us on WhatsApp. We will be happy to assist you.